Behavioral diagnostics toolkit for inclusive insurance

This toolkit is a collaboration between Busara and Microinsurance Network.

The Behavioural Diagnostics Toolkit is a practical, plug-and-play resource designed for product managers, product innovation teams, and distribution channel managers working in inclusive insurance.

It provides a structured, step-by-step workflow for diagnosing why target behaviours are or are not occurring across the insurance value chain, and for translating that diagnosis into concrete, testable intervention designs.