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Years to build, forever to repair: optimising claims turnarounds

It’s said that trust takes years to build, seconds to break, and forever to repair. That’s why the way insurers handle claims is critical for building healthy inclusive insurance markets. According to the ILO’s Impact Insurance Facility, “Timely claims processing is crucial for client satisfaction and value, but insurers often struggle to get it right.”

Microinsurance clients need quick payouts to get back on their feet. Claims turnaround times vary widely: the Landscape...

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