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MFIs: Why tried-and-tested innovation still has a role to play

By Rishi Raithatha

What is the easiest way of finding out whether artificial intelligence (AI) is being used in an industry? The simple answer would probably be to ask ChatGPT or Bard, or any other conversational generative AI chatbot. Posing this question to either service is likely to show that AI is being used in microinsurance to improve efficiency, reduce costs and expand access to customers. More specifically, AI is expected to...

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