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Aligning incentives: balancing customer value with distribution costs

When does a reasonable incentive become an unacceptably high commission? How do you weigh up agent and broker fees against investment in digital distribution? Will mobile distribution put an end to the ‘human touch’? This year’s virtual June Member Meeting (JMM) served as a forum for debate on these questions and many more.

“You can have a Rolls Royce of a product, but if you can’t distribute it, it is just going to stay...

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