Value-added service in health microinsurance

Description: 

A number of health microinsurance (HMI) practitioners, primarily in the Indian subcontinent, have begun to experiment with offering value-added services (VAS), services provided by HMI schemes to enhance the appeal of a basic health insurance product to low-income families. This research paper explores what value-services can be added to HMI to increase sales and achieve an improved claims experience, adequate enough to offset the incremental costs of the VAS. The findings of this report are that HMI practitioners, driven by both bottom line and social considerations, offer VAS to enhance a basic product (generally a hospitalisation product) by adding an element of outpatient (OP) care, limited in either scope or access. In several instances, VAS are supported by technology to keep costs down.

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Author: 

John Pott, Jeanna Holtz

Publisher: 

ILO

Number of pages: 

47

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