Make change happen: Getting insurance providers ready to better serve low-income households

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In order to serve low-income and emerging consumers effectively, insurance providers need to make significant changes to the way they do business. Changes can include finding cost-effective ways to understand the needs of a new market segment, reaching clients through different distribution channels, managing expenses to accommodate for lower margins per policy, and building systems to tackle large volumes of transactions.

Insurance - a new approach for linking relief, rehabilitation and development

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This discussion paper develops an analytical livelihood- and people-centred framework to assess the potential of insurance for conflict- and disaster-induced displaced people.

The paper shows that there are two relevant scenarios, either before displacement, or after displacement, in which insurance may be an instrument.

Financial inclusion and health

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Developing solutions that address ill health can be a triple win for clients, society and financial service providers. Keeping clients and their families healthy makes business sense, but while there is great demand for such solutions, only a few providers have focussed on tackling health challenges. This latest paper from the ILO's Impact Insurance Facility includes case studies and outlines the scope for financial service providers to develop holistic health solutions.

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